August 21—not sure if 2021

Agenda at a Glance

8:00 – 8:45

Health Literacy 101

This workshop will provide an overview of the scope of low health literacy, including frequencies among the general population, general characteristics, abilities and challenges of persons with low health literacy, and the cost of poor health literacy (both in terms of human suffering and dollars).

Keynote Speaker:Michael Villaire, MSLM

8:45 – 9:00


9:15 – 10:00

Health Literacy: Improving Access to Care Health Literacy Techniques used in Creating Trust and Improving Health in Behavioral Healthcare Setting

The Valleywise Health First Episode Center was developed in 2017 to support young people experiencing the beginning of psychosis or schizophrenia. This evidence-based medicine approach uses a coordinated specialty care model, which emphasizes person-centered care, shared decision making, education, and recovery, for both the young person and their family. Using health literacy techniques and creating trust with the young people we serve has allowed for tremendous treatment improvements and health care outcomes. 

Moderator: Juan David Aristizábal Duque, MBA, MSWSpeakers: Dr. Alicia Cowdrey and Dr. Aris Mosley

10:00 – 10:15


10:15 – 11:00

Improving Communication Through Teach-Back

As we know, low health literacy is especially prevalent among older adults, refugees, immigrants, and those who speak English as a second language. For these populations, low health literacy increases the risk that health information gets lost in translation. This, in turn, affects patients’ ability to care for themselves or for loved ones. To address this concern, providers use teach-back. This communication method provides insight into how well patients understand the information they’ve been given, and it allows providers to make adjustments as necessary. In addition to offering an overview of teach-back, this session will show you how to craft clear messages—and how to check for understanding.

Speaker: Rachel Roberts, MPH, CHES

11:00 – 11:15


11:15 – 12:15

Improving Refugee Maternal and Child Health Outcomes through Integrated Care Model

Using an Integrated Care Model, the Refugee Women’s Health Clinic at Valleywise Health delivers culturally-grounded, linguistically-appropriate, locally-accessible, comprehensive reproductive health services encompassing obstetric, gynecologic, and preventive healthcare. The RWHC employs Cultural Health Navigators (CHNs), facilitates a multidisciplinary team-based approach to healthcare delivery, intensive care-coordination and outreach that engenders trust, ensures continuity of care, and empowers women towards culturally enhanced health literacy and self-efficacy in navigating the healthcare system. The programs are promoting health equity by implementing best practices that take into account social determinants of health to eliminate health disparities and cultural barriers to care.

This is a pre-recorded session with a live Q & A at the end.

Moderator: Maria Puerta, RN, BSN, MHASpeaker: Jeanne F. Nizigiyimana, MSW, MA

12:15 – 12:30


12:30 – 1:15

Health Risks of Social Isolation in the Elderly: How Health Literacy Plays a Part

The complexity of health care delivery continues to grow, creating challenges that are magnified for older adults, given that age is one of the highest reasons for low health literacy. Add to this the recent social isolation of older adults with COVID-19. Research has linked social isolation and loneliness to higher risks for a variety of physical and mental conditions: high blood pressure, heart disease, obesity, a weakened immune system, anxiety, depression, cognitive decline, Alzheimer’s disease, and even death. What is the shared responsibility between healthcare systems, teams and families of older adults to help navigate discussions of dementia, chronic disease, loneliness, insurance, doctor’s appointments, hospitalizations, pharmacology and Medicare?

Moderator: Jeanette Mallery M.A.Speaker:Laurie Thomas, MPA

1:15 – 1:30


1:30 – 3:00

Panel Discussion Best Practices in Improving Access to Care & Care Coordination

Moderator: Juan David Aristizábal Duque, MBA, MSW

Panel 1

Rural Health and Access to CareDaniel Derksen, MD

Dr. Derksen will discuss the top health policy issues on voters’ minds for the fall election.

Panel 2

Striving for Health Equity Through IntegrationJill Rowland, M.Ed, LPC

Arizona Health Care Cost Containment System is working through their Managed Care Contractors to improve upon the whole health of Arizona Medicaid members by increasing physical and behavioral health care coordination through various delivery systems integration initiatives. This presentation will provide a brief history of integration in the state of Arizona, as well as what is coming up next for the future of integration. Additional information will cover projects and programs aimed at improving health equity through Whole Person Care and other Quality Improvement strategies.

Panel 3Arizona Center for Tobacco Cessation, ASHLine – Telephonic coaching for tobacco cessationMark P. Martz, PhD

This presentation provides an overview of the efforts the Arizona Center for Tobacco Cessation, Arizona Smokers’ Helpline (ASHLine) is taking to utilize health literacy strategies to reach and engage individuals and communities who would like to quit tobacco and become nicotine free. A specific focus will be to highlight the importance of continuously evolving our strategic approach to ensure the health literacy strategies we employ are impactful over time.

Panel 4Cancer and Health LiteracyAnnissa Reed, MPH

You have “cancer” is one of the scariest sentences that someone can hear. What are the treatment options? What will my insurance plan cover? How do I tell my loved ones? We know that cancer patients have better outcomes when they have insurance,but knowing how to use it is another factor.

A lot of people think that the fight against cancer starts in a lab or a doctor’s office, but it often starts with your lawmakers. Learn how health policies affect cancer patients, and how advocacy efforts can improve access to care and health outcomes for individuals who are battling cancer.

3:00 – 3:15


3:15 – 4:00

Care Coordination for the Homeless

Providing care for the homeless at our Circle the City sites is only the first step in meeting the multiple needs of our patients. To meet longer term needs, our team works together to connect patients with health insurance, medication, housing resources, mental health and substance use treatment services and specialty medical services. Rafael will discuss how Circle the City utilizes a multidisciplinary approach to meet these important needs.

Moderator: Juan David Aristizábal Duque, MBA, MSWSpeaker: Rafael MartinezDirector, Circle the City

Thank you and information about evaluation